Guides

You may wish to turn your eSIM off when you return home or on a trip. If you have data and the eSIM is still valid, you can switch it back on when needed.

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On IOS:

- Go to settings.

- Select 'Cellular' or 'Mobile data'.

- Select the eSIM line and turn off.

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On Android:

- Go to Settings.

- Select 'Connections'.

- Select Mobile Network.

- Turn off the eSIM.

To change your Access Point Name (APN) settings, go to your 'devices settings', locate the network or cellular settings and then find the APN section.

Enter the new APN details provided by your mobile carrier and save the changes. If you are unsure about this, contact your carrier for detailed instructions.

If your eSIM is data-only, don't panic! You can still keep in touch with friends and family.

Here are three ways to make phone calls with a data-only eSIM:

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1. Use an Internet-Based Calling App

The best way to make a phone call with a data-only eSIM is with an internet-based calling app like WhatsApp, FaceTime, or Skype.

These free services allow you to place and receive calls over the internet. They help you avoid costly roaming charges by using your eSIM data for connection.

Most of these apps will automatically sync your contacts, making it easy to stay connected with your friends and family, however the person you are calling must also have the app downloaded.

It’s a good idea to download one of these options before you start your trip and share it with your friends and family, so they know how to reach you.

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2. Make Calls via Social Media

Facebook Messenger and Instagram DMs both have calling features.

You will need to ensure that your contacts also use this method of connection but please ensure data roaming is switched off for your primary SIM line to avoid extra charges.

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3. Use Your Primary Number

You can continue to use your primary SIM line for voice and text when you travel.

However, this will use your home plan (not your eSIM data plan), and roaming fees may apply.

It's a good idea to first check in with your carrier about their roaming rates to avoid large bills when you return!

To use your primary line to place calls, you'll need to turn it on and enable it for calls and/or texts (you can do this in your phone settings).

Your phone will continue to use your eSIM to access data and switch to your home line when you want to place a call.

To remove an eSIM from your device, click into:

- Travel line (settings > mobile data) and at the bottom there is a button, to `Delete eSIM’.

- When you click this, you will get a pop-up message stating the eSIM will be deleted from your phone, however your mobile data plan will not be cancelled. It will also advise you to contact your network provider to obtain a new eSIM or cancel your plan.

- If you’re happy to delete the eSIM, press `Delete eSIM’.

- A final warning message will appear to ensure you definitely want to remove the eSIM as this can’t be undone. If you still want to delete the eSIM, press `Delete eSIM’.

To set a data usage limit:
1. Open your phone's Settings app.
2. Tap Network & Internet.
3. Next to your carrier, tap Settings.
4. Tap Data warning & limit.
5. If it's not already on, turn on Set data limit. Read the on-screen message and tap Ok.
6. Tap Data limit.
7. Enter a number.
8. Tap Set.

To amend the eSIM plan label you will be required to click into the eSIM you wish to change the name of and go to 'Mobile Plan Label'. Once you have clicked in to the eSIM, you will see a list of Mobile Plan Label options available to you to select from. You may select a plan label or you may create a custom label using the field displayed at the bottom of the screen.

Data saver option is available for all iOS devices on iOS 13 or later.

To turn the data saver/low data mode setting on simply open 'Settings' > click into 'Mobile/Cellular Service' > Click into sim you wish to set to 'Low Data Mode' > Then click into 'Data Mode' where you can select the 'Low Data Mode' setting.

Open your Settings app, go to Network & Internet. Tap Data Saver. Tap the switch next to Use Data Saver to activate the Data Saver feature.

In general, we do not offer discount codes often however this can vary depending on the location the eSIM is going to be purchased.