How do I change my APN settings?

If your eSIM is active but you're not getting internet, the Access Point Name (APN) settings might be the missing puzzle piece.🧩

What’s an APN, anyway?

Think of the APN as the set of instructions your phone uses to connect to the internet via your mobile provider. If it’s not set up right, your data just won’t flow. No TikTok, no maps, no nothing. 

Sometimes your phone gets this info automatically. But you might need to enter the APN manually. Don’t worry — it’s easier than it sounds!

How to Update Your APN Settings

 iPhone

1. Go to Settings
   
   
2. Tap Mobile Service
   
   
3. Select your eSIM
   
   
4. Tap Mobile Data Network
   
   
5. Enter the correct APN settings (see list below)

That’s it — no need to restart!

Android

📌 Please note: These instructions may vary slightly by device or Android version.

1. Go to Settings
   
   
2. Tap Network & Internet or Connections
   
   
3. Tap SIMs or Mobile Network
   
   
4. Choose your eSIM
   
   
5. Tap Access Point Names (APN)
   
   
6. Tap + or Add New APN
   
   
7. Enter the APN settings from the correct provider (see below)
   
   
8. Tap Save (usually top-right)
   
   
9. Select the new APN profile so it’s active ✅

Still stuck? Don’t panic — we’ve got your back. Just check the APN details from your eSIM provider below, or drop us a message. 📩

💡 Unsure about your eSIM provider? You can easily check your plan details on our website to confirm which network you’re using - click here

eSIM Provider	Network Logo	iOS	Android
Smartroam		APN: mobiledata Username: (leave blank) Password: (leave blank)	Name: Manx APN: mobiledata Username: (leave blank) Password: (leave blank)
Smartroam		APN: internet Username: (leave blank) Password: (leave blank)	Name: Manx APN: internet Username: (leave blank) Password: (leave blank)
Digicel		APN: web.digiceljamaica.com Username: (leave blank) Password: (leave blank)	Name: Digicel APN: web.digiceljamaica.com Username: (leave blank) Password: (leave blank)
EE		APN: everywhere Username: eesecure Password: secure	Name: EE APN: everywhere Username: eesecure Password: secure
Lycamobile		APN: data.lycamobile.co.uk Username: (leave blank) Password: (leave blank)	Name: lycamobile APN: data.lycamobile.co.uk Username: (leave blank) Password: (leave blank)
Orange FR		APN: Orange Username: orange Password: orange	Name: Orange France APN: Orange Username: orange Password: orange
Three		APN: three.co.uk Username: (leave blank) Password: (leave blank)	Name: Three APN: three.co.uk Username: (leave blank) Password: (leave blank)
eSim Choice		APN: globaldata Username: (leave blank) Password: (leave blank)	Name: flexiroam APN: globaldata Username: (leave blank) Password: (leave blank)
AU		APN: au.au-net.ne.jp Username: (leave blank) Password: au	Name: LTE Net APN: au.au-net.ne.jp Username: (leave blank) Password: au
DTAC		APN: www.dtac.co.th Username: (leave blank) Password: (leave blank)	Name: DTAC Internet APN: www.dtac.co.th Username: (leave blank) Password: (leave blank)