Guides

How do I change my APN settings?

If your eSIM is active but you're not getting internet, the Access Point Name (APN) settings might be the missing puzzle piece.🧩

What’s an APN, anyway?

Think of the APN as the set of instructions your phone uses to connect to the internet via your mobile provider. If it’s not set up right, your data just won’t flow. No TikTok, no maps, no nothing.

Sometimes your phone gets this info automatically. But you might need to enter the APN manually. Don’t worry — it’s easier than it sounds!

How to Update Your APN Settings

iPhone

CS-configure APN.jpg

Go to Settings
Tap Mobile Service
Select your eSIM
Tap Mobile Data Network
Enter the correct APN settings (see list below)

That’s it — sometimes you might need to restart your phone!

Android

📌 Please note: These instructions may vary slightly by device or Android version.

Go to Settings
Tap Network & Internet or Connections
Tap SIMs or Mobile Network
Choose your eSIM
Tap Access Point Names (APN)
Tap + or Add New APN
Enter the APN settings from the correct provider (see below)
Tap Save (usually top-right)
Select the new APN profile so it’s active

💡 Unsure about your eSIM provider? You can easily check your plan details on our website to confirm which network you’re using - click here or your order confirmation email from noreply@simlocal.com.

eSIM Provider	iOS	Android
Smartroam	APN: mobiledata Username: (leave blank) Password: (leave blank)	Name: Manx APN: mobiledata Username: (leave blank) Password: (leave blank)
Smartroam	APN: internet Username: (leave blank) Password: (leave blank)	Name: Manx APN: internet Username: (leave blank) Password: (leave blank)
Digicel	APN: web.digiceljamaica.com Username: (leave blank) Password: (leave blank)	Name: Digicel APN: web.digiceljamaica.com Username: (leave blank) Password: (leave blank)
EE	APN: everywhere Username: eesecure Password: secure	Name: EE APN: everywhere Username: eesecure Password: secure
Lycamobile	APN: data.lycamobile.co.uk Username: (leave blank) Password: (leave blank)	Name: lycamobile APN: data.lycamobile.co.uk Username: (leave blank) Password: (leave blank)
Orange FR	APN: Orange Username: orange Password: orange	Name: Orange France APN: Orange Username: orange Password: orange
Three	APN: three.co.uk Username: (leave blank) Password: (leave blank)	Name: Three APN: three.co.uk Username: (leave blank) Password: (leave blank)
eSim Choice	APN: globaldata Username: (leave blank) Password: (leave blank)	Name: flexiroam APN: globaldata Username: (leave blank) Password: (leave blank)
AU	APN: au.au-net.ne.jp Username: (leave blank) Password: au	Name: LTE Net APN: au.au-net.ne.jp Username: (leave blank) Password: au
DTAC	APN: www.dtac.co.th Username: (leave blank) Password: (leave blank)	Name: DTAC Internet APN: www.dtac.co.th Username: (leave blank) Password: (leave blank)

How to turn on data roaming? How to check if data roaming is turned on?

Your eSIM will not connect if Data Roaming is turned off.
To turn it on, follow the steps below:
On iPhone:

Go to Settings → Mobile Service (or Cellular) → SIMs, select your new eSIM, and toggle Data Roaming ON.

On Android:

Go to Settings → Connections → Mobile Networks, and make sure Data Roaming is toggled ON.

See more
How to Make a Phone Call With a Data-Only eSIM

If your eSIM is data-only, don't panic! You can still keep in touch with friends and family.
Here are three ways to make phone calls with a data-only eSIM:
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1. Use an Internet-Based Calling App
The best way to make a phone call with a data-only eSIM is with an internet-based calling app like WhatsApp, FaceTime, or Skype.
These free services allow you to place and receive calls over the internet. They help you avoid costly roaming charges by using your eSIM data for connection.
Most of these apps will automatically sync your contacts, making it easy to stay connected with your friends and family, however the person you are calling must also have the app downloaded.
It’s a good idea to download one of these options before you start your trip and share it with your friends and family, so they know how to reach you.
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2. Make Calls via Social Media
Facebook Messenger and Instagram DMs both have calling features.
You will need to ensure that your contacts also use this method of connection but please ensure data roaming is switched off for your primary SIM line to avoid extra charges.
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3. Use Your Primary Number
You can continue to use your primary SIM line for voice and text when you travel.
However, this will use your home plan (not your eSIM data plan), and roaming fees may apply.
It's a good idea to first check in with your carrier about their roaming rates to avoid large bills when you return!
To use your primary line to place calls, you'll need to turn it on and enable it for calls and/or texts (you can do this in your phone settings).
Your phone will continue to use your eSIM to access data and switch to your home line when you want to place a call.
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How do I change my eSIM label?
If you have more than one eSIM, you can rename or label them to easily identify each plan, such as "Travel", "Work", or "Home".

On iPhone
1. Go to Settings → Mobile Data (or Cellular).
2. Tap the eSIM plan you want to rename.
3. Tap Label.
4. Choose a preset label (such as Primary, Travel, or Business), or select Custom Label to create your own.
On Android
Steps may vary slightly depending on your device brand:
1. Open Settings.
2. Tap Network & Internet (or Connections on Samsung).
3. Select SIMs or SIM manager.
4. Choose the eSIM you want to rename.
5. Tap SIM name or Edit SIM name.
6. Enter your new label (for example, Travel eSIM or Sim Local).
7. Tap Save or OK.
For Samsung devices:
Go to Settings → Connections → SIM manager → [Your eSIM] → Edit name.

Why Change the Label
Renaming your eSIM helps you:
- Identify which plan is active for calls, texts, or data.
- Avoid confusion when switching between your primary and travel eSIMs
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How to turn off my eSIM?
You may wish to turn your eSIM off when you return home or on a trip. If you have data and the eSIM is still valid, you can switch it back on when needed.
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On IOS:
1. Go to Settings.
2. Tap Mobile data or Cellular.
3. Select the eSIM line and turn off.
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On Android:
1. Go to Settings.
2. Select Network & Internet or Connections.
3. Select SIMs or Mobile Network.
4. Turn off the eSIM.
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How do I remove/delete an eSIM?
Once you’re back home, you can switch your primary line back on and delete your travel eSIM.
Only delete an eSIM when you no longer need it — once deleted, it cannot be reinstalled, as most eSIMs are one-time downloads.
Note: Only Smartroam allows you to reinstall the eSIM on the same device using manual activation.

iPhone
1. Go to Settings → Mobile Service (or Cellular).
2. Tap the plan you want to remove under SIMs.
3. Tap Delete eSIM.
4. Confirm the deletion.
Samsung
1. Go to Settings → Connections → SIM manager.
2. Under eSIMs, select the eSIM you want to remove.
3. Tap Remove or Delete eSIM profile.
4. Confirm to delete the eSIM.
Other Android devices (e.g. Google Pixel, Motorola, OnePlus)
1. Go to Settings → Network & Internet → SIMs.
2. Select the eSIM you want to remove.
3. Tap Delete or Remove SIM.
4. Confirm when prompted.
See more
How can I save data usage on my iOS device?
If you’re using a limited data plan or travelling, you can reduce how much mobile data your iPhone uses by adjusting a few settings.

Turn on Low Data Mode
1. Open Settings.
2. Tap Mobile Data (or Cellular).
3. Tap Mobile Data Options.
4. Turn on Low Data Mode.
Low Data Mode helps reduce background network activity, such as automatic updates and app refresh.

Manage Background App Refresh
1. Go to Settings → General → Background App Refresh.
2. Select Wi-Fi or Off to stop apps from using mobile data when they’re not active.
Restrict Data for Specific Apps
1. Go to Settings → Mobile Data (or Cellular).
2. Scroll down to see which apps are using mobile data.
3. Turn off the toggle for any app you don’t want using mobile data.
Turn Off Wi-Fi Assist
Wi-Fi Assist automatically switches to mobile data when your Wi-Fi signal is weak.
1. Open Settings → Mobile Data (or Cellular).
2. Scroll to the bottom and turn off Wi-Fi Assist.
Update Apps Using Wi-Fi Only
1. Go to Settings → App Store.
2. Under Mobile Data, turn off Automatic Downloads or select Wi-Fi only.
Notes
- You can turn on Low Data Mode for both mobile data and Wi-Fi separately.
- Limiting background data helps you stay within your plan allowance and can also improve battery life.
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How can I save data usage on my Android device?
If you’re on a limited data plan or travelling, you can reduce how much mobile data your Android device uses by changing a few settings.
Turn on Data Saver
1. Open Settings.
2. Tap Network & Internet (or Connections on Samsung devices).
3. Select Data Saver.
4. Turn on Use Data Saver.
Data Saver limits background data usage for most apps and helps you stay within your data allowance.
Restrict Background Data for Specific Apps
1. Go to Settings → Network & Internet → Data usage → Mobile data usage.
2. Select an app from the list.
3. Turn off Background data to prevent that app from using mobile data when not active.
Disable Auto-Updates on Google Play
1. Open the Google Play Store.
2. Tap your profile icon → Settings → Network preferences → Auto-update apps.
3. Select Over Wi-Fi only or Don’t auto-update apps.
Limit Data Use in System Apps
1. Open Settings → Network & Internet → Data usage.
2. Tap Data warning & limit (or Billing cycle and data warning).
3. Turn on Set data warning or Set data limit and enter your preferred amount.
Turn Off Wi-Fi and Bluetooth Scanning
1. Go to Settings → Location → Location services.
2. Tap Wi-Fi scanning and Bluetooth scanning.
3. Turn both off to reduce background network activity.
Notes
- Menu names may vary depending on your phone brand and Android version.
- Using Data Saver and restricting background data can significantly extend your plan’s data allowance and improve battery life.
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How do I set a data limit on my Android device?
Steps to Set a Data Limit:
1. Open Settings.
2. Tap Network & Internet (or Connections on Samsung devices).
3. Select Data usage.
4. Tap Data warning & limit (or Billing cycle and data warning).
5. Turn on Set data limit.
6. Enter your preferred data limit (for example, 5 GB).
7. Confirm and exit the settings menu.
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How can I redeem a discount code?
To use a discount code, please follow these steps:
1. On our website or app, select the plan you want to buy
2. Confirm your device is unlocked and eSIM enable by ticking the box
3. Choose between “Continue as a guest” or “Log In or Sign Up”
4. Click “Add a discount code”, insert your voucher code details and click “Apply”
5. That’s it. Enjoy!
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