Mariana

We do not recommend using our eSIMs with eSIM adaptors.Our list of compatible devices excludes all eSIM adaptors, as well as any smartphones, laptops, or tablets that do not support eSIM technology...

Yes, we can facilitate bulk orders. The minimum order quantity is 50 units. We offer discounts based on the plan you choose. To request a bulk order and discount, please email customerqueries@siml...

Your eSIM will not connect if Data Roaming is turned off.To turn it on, follow the steps below:On iPhone:Go to Settings → Mobile Service (or Cellular)  → SIMs, select your new eSIM, and toggle Data...

If you see a "PDP Authentication Failure" message on your device, it means your eSIM cannot connect to the network. This usually happens for one of the reasons below.1. Check if you’re in the corre...

Unfortunately, it’s not possible to extend the validity days of your current plan.Our system doesn’t allow us to modify or extend the plan’s expiry date once it’s been activated.However, if you’d l...

To use a discount code, please follow these steps: On our website or app, select the plan you want to buy Confirm your device is unlocked and eSIM enable by ticking the box Choose between “Continue...

If you have more than one eSIM, you can rename or label them to easily identify each plan, such as "Travel", "Work", or "Home". On iPhoneGo to Settings → Mobile Data (or Cellular).Tap the eSIM plan...

If you’re using a limited data plan or travelling, you can reduce how much mobile data your iPhone uses by adjusting a few settings. Turn on Low Data ModeOpen Settings.Tap Mobile Data (or Cellular)...

If you’re on a limited data plan or travelling, you can reduce how much mobile data your Android device uses by changing a few settings.Turn on Data SaverOpen Settings.Tap Network & Internet (or Co...

Steps to Set a Data Limit:Open Settings.Tap Network & Internet (or Connections on Samsung devices).Select Data usage.Tap Data warning & limit (or Billing cycle and data warning).Turn on Set data li...