Getting started with Sim Local

We recommend that you download and install your eSIM just before travel, and when you have a Wi-Fi connection.

Each of our operators has slightly different activation rules so please check your plan before travel for when the validity period will start and end, to ensure the maximum use from your eSIM.

We also have retail units at many major airports to provide any assistance or advice you may need. ‍

See our store locations.

There are three ways to download an eSIM via QR code to your iPhone or cellular iPad:

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Via the Camera App

Open the Camera app and point your camera towards your eSIM QR code.

A yellow prompt will appear on your screen. Tap this and follow the instructions to install your eSIM.

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Via Settings

1. Go to Settings.
2. Select Cellular or Mobile Data (also known as Mobile Service).
3. Select Add eSIM (also known as Add Cellular Plan, Add Data Plan).
4. Select Use QR Code, and scan this plan.
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(iOS 17+) Scan Screenshot/Image

If you are using iOS 17, you can also scan a screenshot of your QR code:

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On iOS 17.4:

1. Open the email with your activation instructions, or view it in your browser.
2. Tap and hold the QR code, and select the Add eSIM option that appears.
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On other versions of iOS 17:

1. Go to Settings.
2. Select Cellular or Mobile Data (also known as Mobile Service)
3. Go to Add eSIM (also known as Add Cellular Plan, Add Data Plan)
4. Select Use QR Code, and then Open Photos.
5. Select the screenshot of the QR code in your Camera Roll.

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Read our full Apple eSIM Activation Guide.

You can install an eSIM manually to your iPhone or cellular iPad, using the download codes provided with your plan:

1. Go to Settings.
2. Select Cellular or Mobile Data (also known as Mobile Service).
3. Select Add eSIM (also known as Add Cellular Plan, Add Data Plan).
4. Select Use QR Code, and then Enter Details Manually.
5. Copy and paste the SM-DP+ Address and Activation Code provided with your plan details.

Read our full Apple eSIM Activation Guide.

There are three ways you can download an eSIM via QR code to your eSIM-enabled Samsung device:

Via the Camera App

Open the Camera app and point your camera towards your eSIM QR code.
A prompt will appear on your screen. Tap this and follow the instructions to install your eSIM.

Via Settings

1. Go to Settings.
2. Go to Connections, then Add mobile plan. This may also be called SIM manager.
3. Select Add eSIM, then Scan QR Code. Scan your QR code.

(newer models) Scan Screenshot/Image

If you are using the latest version of One UI, you can also scan a screenshot of this code:

1. Go to Settings.
2. Go to Connections, then Add mobile plan. This may also be called SIM manager.
3. Select Add eSIM, then Scan QR Code. Select the image icon and select the screenshot of your QR code.

1. Go to Settings.
2. Go to Connections, then Add mobile plan. This may also be called SIM manager.
3. Select Add eSIM, then Scan QR Code.
4. Select Enter activation code, then copy and paste the codes provided.

Read our full Samsung eSIM Activation Guide.

There are two ways you can download an eSIM via QR code to your Android device.

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Via the Camera App

Open the Camera app and point your camera at the eSIM QR code.

A prompt will appear on your screen. Tap this and follow the instructions to install your eSIM.

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Via Settings

1. Go to Settings.
2. Select Network & Internet, then click the plus sign (+) beside Mobile Network. (also known as SIMs).
3. Select Connect to mobile network, then Download a SIM instead?.
4. Select Use a different network, and scan your QR code.

Read our full Android eSIM Activation Guide.

1. Go to Settings.
2. Select Network & Internet, then click the plus sign (+) beside Mobile Network. (also known as SIMs).
3. Select Connect to mobile network, then Download a SIM instead?.
4. Select Use Activation Code, then copy and paste the codes provided.

Read our full Android eSIM Activation Guide.

You can activate your eSIM on an iPhone or iPad either via scanning a QR code or manually.

Read our full iOS eSIM activation guide for step-by-step instructions.

You can activate using the QR code or manually download the eSIM profile.

Instructions for Android are provided in our Android eSIM activation guide.

Validity refers to the number of days a plan can be used for.

- Most of our plans are valid for 30 days but some smaller data plans are only valid for 7 days.
- It is best to choose the plan that suits your needs according to how long you are travelling for and how much data you will use.
- The validity period will start when you activate your plan or when you land in the relevant country according to the operator you are with.

Please check your plan details for when the validity period starts.

‍Activation refers to when you download and install your eSIM and it’s ready to use.
- Please ensure you check with your individual plan details or contact customer services if there is an issue with activating your plan.

‍Please note: Guest checkout activates your chosen plan at the time of purchase. To activate your plan later, we recommend signing up so that you can log into your account to activate your plan when you travel.

Your eSIM QR code should arrive within a couple of minutes of you purchase.  

Note: If you are a registered customer who purchased your eSIM in the app and wish to activate it at a later date, you should open the app when ready to activate. Click the activate button on the purchased plan for your QR code to be generated and sent.