I'm experiencing the "This code is no longer valid" error.

Confirm your eSIM has been installed with the following steps:

• Go to Settings
• Go to General
• Tap About & scroll down

If the eSIM profile fails to download, please contact our Customer Support team using this form, with the order number of the eSIM along with any screenshots of the error you have experienced.

Alternatively, get help via our chat widget.