I Can't Reset My Password

Are you using ‘Sign in with Apple’ (SIWA)?

If you used ‘Sign in with Apple’ to create your Sim Local account, you had the option to share your personal email address or use ‘Hide My Email’ to keep it private.

When you choose ‘Hide My Email’ during account creation:

• Apple generates a unique, random email address that forwards messages from Sim Local to your personal inbox.
• Your personal email address is not shared with us.
• The relay email looks something like: [e-mail].

To reset your password, please sign in using this email address. There are three ways to find this email address:

1. Log in to Sim Local via Apple Sign In:

• After logging in, go to My Account.
• The email address will be displayed under your account details.

2. Check your Apple ID settings on your phone:

• Go to Settings on your iPhone.
• Tap your Apple ID at the top, then select iCloud.
• Tap on Hide My Email.
• Look for Sim Local in the list, then select it.
• Tap Manage Settings, and your email address will be displayed.

3. Use iCloud.com:

• Sign in to iCloud.com.
• Click on your user picture, then go to Manage Apple Account.
• In the Sign in with Apple section, find Sim Local, and the associated email address will be displayed there.

These methods will help you retrieve the email Apple generated for Sim Local, which can be used to reset your password.