I installed my eSIM, I have no connection, or I receive the error "PDP Authentication Failure".

There may be a few causes for this:

‍Are you trying to use your eSIM in your home country?
‍If you have bought a plan for another destination, it may not work successfully until you are in your destination country.

‍Have you turned on 'Data Roaming'?
‍You may not have Data Roaming enabled for your eSIM. You can do this via your eSIM settings on iPhone and Android devices or by going to Connections > Mobile Network settings on Samsung. (Connections may also be called SIM Manager).

‍Have you set your eSIM to use data?
‍In your eSIM settings, make sure that the eSIM is switched on, data settings are enabled, and that Data Roaming is enabled.

If the above steps do not help, please try resetting your network settings:

• Go to Settings on your device
• Go to General
• Go to Reset
• Go to Reset Network Settings
• Restart your device

If you are still having issues with your eSIM, please change your APN Settings. Check the instructions in this article. 

If none of these work, please contact our Customer Support team using this form, providing your order number, the plan you purchased and screenshots of any screens that show issues.

Alternatively, get help via our chat widget by typing speak to an agent.