My eSIM failed to activate or got stuck activating.

If you try to install an eSIM but you are not yet in the destination country, it will not be able to complete activation, as it cannot connect to the destination’s local network.

However, if your eSIM is installed on your device, you do not need to complete activation until you arrive. Once you arrive at your destination, your eSIM will connect to the local network. You can start browsing the internet, checking your messages, and accessing your favourite apps.

If you are still having issues, please contact our Customer Support team using this form, providing your order number, the plan you purchased and screenshots of any screens that show issues.

Alternatively, get help via our chat widget.