Each unique QR code is one time use only. Therefore, once the QR code has been successfully scanned once, it cannot be rescanned to download the same profile. Contact our Customer Support team via this form, providing your order number, if you have accidentally reset your eSIM.
Articles in this section
- I Can't Reset My Password
- Vending machine issues
- My eSIM failed to activate or got stuck activating.
- I installed my eSIM, I have no connection, or I receive the error "PDP Authentication Failure".
- What should I do if I've deleted or lost the QR code for my eSIM?
- My QR code isn't working. What should I do?
- I'm experiencing the "This code is no longer valid" error.
- I accidentally reset my eSIM. How can I download it again?
- I’m having trouble downloading my eSIM, what should I do?
- I am experiencing slow network speeds.
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