Why Am I Unable to Access Sim Local in the UAE?

If you are currently in the United Arab Emirates (UAE) and are experiencing difficulties accessing the Sim Local website or mobile application, please note that this is not due to a technical issue. Access to international eSIM providers such as Sim Local may be restricted by local regulations.

Major telecommunications operators in the UAE — including Etisalat and Du — may limit access to foreign eSIM platforms in order to promote their own roaming services. As a result, users in the UAE may be unable to reach our services.

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What Can You Do?

To ensure uninterrupted service, we recommend the following:

• Download and Install Before Arrival
  We strongly advise purchasing and installing your eSIM prior to entering the UAE. Once you arrive, access to our website and app may be blocked, and eSIM activation may not be possible.

• Use Airport Wi-Fi or a VPN (If Available)
  Some travellers have successfully accessed our services using airport Wi-Fi before entering the city. Others have used virtual private networks (VPNs) while in the UAE; however, results may vary.

• Contact Our Customer Support Team
  If you require assistance, our support team is available to help you before your journey using this form. Alternatively, get help via our chat widget. Whether you’re traveling to Dubai, Doha, or Dublin, we are committed to keeping you connected.