Vending machine issues

We are sorry to hear you have experienced an error trying to purchase from one of our vending machines.

Please access this form and send us a copy of your receipt if you have one. We will get back to you as soon as possible.

If you don’t have a receipt, please include all the below information, in order for us to assist you as quickly as possible:

- Time of purchase -
- Date of purchase -
- Machine name or number -
- Airport Location -
- Terminal number or name -
- Method of payment (If paid by card please provide last 4 digits of BOTH physical & virtual card. If paid by cash please confirm the exact notes entered into the machine)
(Virtual card details can be found by opening the Wallet App on your mobile device > Click on the Virtual Card > More Card details)
- Value (total amount paid) -
- SIM network & bundle you were trying to purchase/purchased -
- Any supporting images if available