What should I do if I've deleted or lost the QR code for my eSIM?

If you don't have your QR code, you can download your eSIM manually using the download codes provided with your plan.

• To find your codes, log into your Sim Local account and check your plan under My eSIM, or locate it in your confirmation email from [e-mail].

Then, follow the instructions below depending on your device:

iPhone:

1. Go to Settings
2. Mobile Service (or Cellular)
3. Tap Add eSIM 
4. Tap Use QR Code
5. Tap Scan QR code
6. Tap Enter Details Manually
7. Enter the SM-DP+ Address and Activation Code (you can skip Confirmation code)

Samsung:

1. Go to Settings.

2. Then select Connections.

3. Tap SIM manager.

4. Tap Add eSIM or Add mobile plan.

5. Select Use QR code and then Enter activation code.

6. Paste your activation code (copied from your order confirmation email or Sim Local account).

Other Android devices

1. Go to Settings.
2. Then select Network & Internet (or Connections)
3. Tap "+" or SIMs or Mobile network or Add mobile plan/Carrier (depends on your device).
4. Tap add a new eSIM or Download a SIM instead?
5. Select Use activation code or Enter details manually.
6. Paste your activation code (copied from your order confirmation email or Sim Local account).