My eSIM failed to activate or got stuck activating.

If you try to install an eSIM but you are not yet in the destination country, it will not be able to complete activation, as it cannot connect to the destination’s local network.

However, if your eSIM is installed on your device, you do not need to complete activation until you arrive. Once you arrive at your destination, your eSIM will connect to the local network. You can start browsing the internet, checking your messages, and accessing your favourite apps.

You can double check if your eSIM is activated on your iOS using this link: How to Check if eSIM is activated (iOS) and this link for Android: How to Check if eSIM is activated (Android).