I receive the error "PDP Authentication Failure".

If you see a "PDP Authentication Failure" message on your device, it means your eSIM cannot connect to the network. This usually happens for one of the reasons below.

1. Check if you’re in the correct country

This error often appears when your eSIM is being used in the wrong location.
For example, if you purchased an eSIM plan for the UK but are trying to use it in the US, your eSIM will not connect.

Make sure you are in the country or region your eSIM plan is intended for.

2. Check if you have used all your data allowance

If your eSIM was working normally but suddenly stopped and shows this error, you may have used up your data bundle.

For instance, if you bought a 5 GB plan, the connection will stop once you have used all 5 GB.

To check your balance, follow the instructions in this article depending on your eSIM provider: Check my balance.