Unfortunately, for most of our operators, it’s not possible to recover or re-download an eSIM once it has been deleted — with the exception of Smartroam.
If you deleted a Smartroam eSIM
You can reinstall it on the same device using manual installation.
Note: The QR code will not work — you must use the manual activation method.
Your activation codes are available in your order confirmation email from noreply@simlocal.com.
If your eSIM was new and unused
If your eSIM has never been activated, please contact one of our human agents.
Our team will review your case and advise on any options that may be available.
If your eSIM was already topped up or extended
In this case, we’re unable to offer a replacement or recovery.
However, you can try contacting your network operator directly for further support.
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