I installed my eSIM but I have no connection (no internet).

If you’ve successfully installed your eSIM but are unable to connect, follow the steps below to identify and fix the issue.

1. Check if you’re in the correct country

If your plan is for use outside your home country, it won’t activate until you arrive at your destination.
Try connecting once you’ve landed in the country where your eSIM plan is valid.

2. Make sure your eSIM is set to use data

Your eSIM must be active and set as the data SIM on your device.

On iPhone:
Go to Settings → Mobile Service (or Cellular) → Mobile Data (or Cellular Data), then tap and select your new eSIM as the active data line.

On Android:
Go to Settings → Connections → SIM Manager, then make sure your new eSIM is switched ON and selected for data usage.

3. Turn on Data Roaming

Your eSIM may not connect if Data Roaming is turned off.

On iPhone:
Go to Settings → Mobile Service (or Cellular)  → SIMs, select your new eSIM, and toggle Data Roaming ON.

On Android:
Go to Settings → Connections → Mobile Networks, and make sure Data Roaming is toggled ON.

4. Check your APN settings

Incorrect APN settings can prevent your eSIM from connecting.
Your correct APN depends on your eSIM provider (for example: Smartroam, EE, Three, Orange, etc). You can find your provider in your order confirmation email.

For details on updating your APN, see this article APN Settings.

5. Restart your device

After completing all the steps above, restart your phone to refresh your network connection.

6. Try Manually Selecting a Network

If after restarting you still cannot see signal bars on your phone, you can manually choose a different network.

On iPhone:

1. Open Settings → Mobile Data → Network Selection.

2. Turn off Automatic.

3. Wait a few moments while your phone searches for available networks.

4. When the list appears, select a network manually.

5. Check your signal bars and data performance.

6. If no coverage, repeat the process and try another network.

On Android:

1. Open Settings → Network & Internet (or Connections on Samsung).

2. Tap Mobile Network (or SIMs, depending on your device).

3. Turn off Automatically select network.

4. Wait for the list of available networks to load.

5. Select one network at a time and check your signal.

6. Try other networks until you find the one with the best coverage.