How can we help you?

We recommend downloading and installing your eSIM just before you travel and while connected to Wi-Fi. (Perhaps the airport while you’re waiting to board your flight?)

Since activation rules vary slightly between operators, please check your plan before you travel to know when your eSIM's validity period begins and ends. This will help you make the most of your trip. 

There are two ways to download an eSIM via QR code to your iPhone or cellular iPad.

‍

1. Via the Camera App

Open the Camera app and point your camera towards your eSIM QR code.

A yellow prompt will appear on your screen. Tap this and follow the instructions to install your eSIM.

‍

2. Via Settings

1. Go to Settings.
2. Select Cellular or Mobile Data (also known as Mobile Service).
3. Select Add eSIM (also known as Add Cellular Plan, Add Data Plan).
4. Select Use QR Code, and scan this plan.
‍

iOS 17 (and onwards):

Scan the Screenshot or Image

If you are using iOS 17, you can also scan a screenshot of your QR code:

Via Settings

1. Go to Settings.
2. Select Cellular or Mobile Data (also known as Mobile Service)
3. Go to Add eSIM (also known as Add Cellular Plan, Add Data Plan)
4. Select Use QR Code, and then Open Photos.
5. Select the screenshot of the QR code in your Camera Roll.

‍

On iOS 17.4:

1. Open the email with your activation instructions, or view it in your browser.
2. Tap and hold the QR code, and select the Add eSIM option that appears.
‍

Read our full Apple eSIM Activation Guide.

It's easy to install an eSIM manually to your iPhone or cellular iPad. Simply enter the download codes provided with your plan:

1. Go to Settings.
2. Select Cellular or Mobile Data (also known as Mobile Service).
3. Select Add eSIM (also known as Add Cellular Plan, Add Data Plan).
4. Select Use QR Code, and then Enter Details Manually.
5. Copy and paste the SM-DP+ Address and Activation Code provided with your plan details.

Read our full Apple eSIM Activation Guide.

There are three ways to download an eSIM via QR code to your eSIM-enabled Samsung device:

1. Via the Camera app

Open the Camera app and point your camera towards your eSIM QR code.
A prompt will appear on your screen. Tap this and follow the instructions to install your eSIM.

2. Via Settings

1. Go to Settings.
2. Go to Connections, then Add mobile plan. This may also be called SIM manager.
3. Select Add eSIM, then Scan QR Code. Scan your QR code.

3. Newer Samsung models can scan the screenshot or image

If you are using the latest version of One UI, you can also scan a screenshot of this code:

1. Go to Settings.
2. Go to Connections, then Add mobile plan. This may also be called SIM manager.
3. Select Add eSIM, then Scan QR Code. Select the image icon and select the screenshot of your QR code.

1. Go to Settings.
2. Go to Connections, then Add mobile plan. This may also be called SIM manager.
3. Select Add eSIM, then Scan QR Code.
4. Select Enter activation code, then copy and paste the codes provided.

Read our full Samsung eSIM Activation Guide.

There are two ways you can download an eSIM via QR code to your Android device.

‍

Via the Camera App

Open the Camera app and point your camera at the eSIM QR code.

A prompt will appear on your screen. Tap this and follow the instructions to install your eSIM.

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Via Settings

1. Go to Settings.
2. Select Network & Internet, then click the plus sign (+) beside Mobile Network. (also known as SIMs).
3. Select Connect to mobile network, then Download a SIM instead?.
4. Select Use a different network, and scan your QR code.

Read our full Android eSIM Activation Guide.

Yes, absolutely. One of the advantages of eSIMs is that you can have several plans on your phone at any time and switch between them instantly depending on where you are and the plan you wish to use.

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Please note: Some devices will limit the number of eSIMs you can store on your phone at any one time and you may need to remove an old eSIM to use a new one.

Yes, your eSIM is associated with your phone rather than your operator plan or phone number.

To double check if the eSIM is activated correctly on your Android device, please follow the steps below:

📌 Please note: These instructions may vary slightly by device or Android version.

1. Go to Settings
2. Tap Network & Internet or Connections
3. Tap SIMs or SIM Manager
4. Check if your eSIM is listed and active. It may appear as “eSIM”, “Mobile Plan”, “Travel”, or with the network name.
5. Ensure your eSIM is enabled — toggle the switch to ON if it's off.
6. Select the eSIM as the preferred SIM for Mobile Data.
7. Go to Mobile Networks > Data Roaming and ensure Roaming is turned ON for the eSIM.

To double check if the eSIM is activated correctly on your iOS, please see the instructions below:

1. Go to Settings > Mobile Data (or Cellular).

2. Check if your eSIM is listed and active. It may be labeled as "Secondary", ''Travel'' or something similar.

3. Ensure the eSIM is selected as your default option for Mobile data/ Cellular.

4. Double check if data Roaming is turned ON for the eSIM.

Your order number is available on your receipt. If you bought an eSIM, we have sent a receipt to the email address provided during the sale. Search for an email from noreply@simlocal.com with the subject Order Confirmation. Please make sure to check your Spam folder too.

Unfortunately not, once you have downloaded your plan, it will last for the amount of days described on your plan details.

Sim Local accepts:

- Visa (including Visa PrePaid, Visa Premium Deferred Debit)
- Mastercard (including all cards associated with Mastercard (i.e Maestro)
- Apple Pay
- Google Pay
All credit/debit card transactions on simlocal.com are processed securely by Stripe, to keep your information safe.

Sim Local is the global leader in travel SIM card and eSIM retail. We’ve already connected 5 million travellers, and we’re just getting started.

• • We offer local plans from local providers at local prices.
  • We provide 5* customer service.
  • We offer a wide variety of plans, from data-only to calls & texts bundles.
  • You can find us in 100+ airports worldwide.


We don’t provide delivery of physical SIM cards. To buy a physical SIM card you need to visit one of our stores or vending machines located in many airports around the world. Alternatively, you can buy an online eSIM on our website and start using it instantly.

Yes, we sell physical SIM cards at our stores, vending machines and partners stores. Please check all of our locations here. 

We don’t provide delivery of physical SIM cards. To buy a physical SIM card you need to visit one of our stores or vending machines located in many airports around the world. Alternatively, you can buy an online eSIM on our website and start using it instantly.

At Sim Local, we offer a range of eSIM plans with coverage in over 200 destinations worldwide.

📌 Important:

• Coverage and roaming availability vary depending on the specific plan and destination.

• Please carefully review the plan details and destination list before purchase to ensure your chosen destination is included.

Afghanistan

Aland Islands

Africa

Albania

Algeria

American Samoa

Andorra

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Asia

Australia

Austria

Azerbaijan

Azores

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire, Sint Eustatius, Saba

Bosnia and Herzegovina

Botswana

Brazil

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Cambodia

Cameroon

Canada

Canary Island

Cape Verde

Caribbean

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Colombia

Congo

Cook Islands

Costa Rica

Côte d'Ivoire

Croatia

Cuba

Curacao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Ethiopia

Europe

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Global

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Kosovo

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macao

Madagascar

Madeira

Malawi

Malaysia

Maldives

Mali

Malta

Marie-Galante

Martinique

Mauritius

Mayotte

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Nauru

Nepal

Netherlands

Netherlands Antilles

New Zealand

Nicaragua

Niger

Nigeria

North America

North Macedonia

Norway

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russia

Rwanda

Saint Barthélemy

Sint Eustatius

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Saudi Arabia

Senegal

Serbia

Serbia And Montenegro

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovakia

Slovenia

Solomon Islands

South Africa

South America

South Korea

Spain

Sri Lanka

State of Palestine

Sudan

South Sudan

Svalbard and Jan Mayen Islands

Suriname

Swaziland

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania

Thailand

Timor - Leste

The Democratic Republic of Congo (DRC)

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turks and Caicos Islands

U.S. Virgin Islands

Uganda

Ukraine

United Arab Emirates

United Kingdom

UK

United States

US

USA

Uruguay

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Western Sahara

Yemen

Yes, we have shops in London Heathrow, London Gatwick, Madrid, Brussels, Vienna and Athens International airports. We also have vending machines and partner stores in many other airports around the world.

View all of our shop locations here.

If you are currently in the United Arab Emirates (UAE) and are experiencing difficulties accessing the Sim Local website or mobile application, please note that this is not due to a technical issue. Access to international eSIM providers such as Sim Local may be restricted by local regulations.

Major telecommunications operators in the UAE — including Etisalat and Du — may limit access to foreign eSIM platforms in order to promote their own roaming services. As a result, users in the UAE may be unable to reach our services.

What Can You Do?

To ensure uninterrupted service, we recommend the following:

• Download and Install Before Arrival
  We strongly advise purchasing and installing your eSIM prior to entering the UAE. Once you arrive, access to our website and app may be blocked, and eSIM activation may not be possible.

• Use Airport Wi-Fi or a VPN (If Available)
  Some travellers have successfully accessed our services using airport Wi-Fi before entering the city. Others have used virtual private networks (VPNs) while in the UAE; however, results may vary.

• Contact Our Customer Support Team
  If you require assistance, our support team is available to help you before your journey using this form. Alternatively, get help via our chat widget. Whether you’re traveling to Dubai, Doha, or Dublin, we are committed to keeping you connected.

Are you using ‘Sign in with Apple’ (SIWA)?

If you used ‘Sign in with Apple’ to create your Sim Local account, you had the option to share your personal email address or use ‘Hide My Email’ to keep it private.

When you choose ‘Hide My Email’ during account creation:

• Apple generates a unique, random email address that forwards messages from Sim Local to your personal inbox.
• Your personal email address is not shared with us.
• The relay email looks something like: random123@privaterelay.appleid.com.

To reset your password, please sign in using this email address. There are three ways to find this email address:

1. Log in to Sim Local via Apple Sign In:

• After logging in, go to My Account.
• The email address will be displayed under your account details.

2. Check your Apple ID settings on your phone:

• Go to Settings on your iPhone.
• Tap your Apple ID at the top, then select iCloud.
• Tap on Hide My Email.
• Look for Sim Local in the list, then select it.
• Tap Manage Settings, and your email address will be displayed.

3. Use iCloud.com:

• Sign in to iCloud.com.
• Click on your user picture, then go to Manage Apple Account.
• In the Sign in with Apple section, find Sim Local, and the associated email address will be displayed there.

These methods will help you retrieve the email Apple generated for Sim Local, which can be used to reset your password.

We are sorry to hear you have experienced an error trying to purchase from one of our vending machines.

Please access this form and send us a copy of your receipt if you have one. We will get back to you as soon as possible.

If you don’t have a receipt, please include all the below information, in order for us to assist you as quickly as possible:

- Time of purchase -
- Date of purchase -
- Machine name or number -
- Airport Location -
- Terminal number or name -
- Method of payment (If paid by card please provide last 4 digits of BOTH physical & virtual card. If paid by cash please confirm the exact notes entered into the machine)
(Virtual card details can be found by opening the Wallet App on your mobile device > Click on the Virtual Card > More Card details)
- Value (total amount paid) -
- SIM network & bundle you were trying to purchase/purchased -
- Any supporting images if available

If you try to install an eSIM but you are not yet in the destination country, it will not be able to complete activation, as it cannot connect to the destination’s local network.

However, if your eSIM is installed on your device, you do not need to complete activation until you arrive. Once you arrive at your destination, your eSIM will connect to the local network. You can start browsing the internet, checking your messages, and accessing your favourite apps.

You can double check if your eSIM is activated using this link How to Check if eSIM is activated

If you are still having issues, please contact our Customer Support team using this form, providing your order number, the plan you purchased and screenshots of any screens that show issues.

Alternatively, get help via our chat widget.

There may be a few causes for this:

‍Are you trying to use your eSIM in your home country?
‍If you have bought a plan for another destination, it may not work successfully until you are in your destination country.

‍Have you turned on 'Data Roaming'?
‍You may not have Data Roaming enabled for your eSIM. You can do this via your eSIM settings on iPhone and Android devices or by going to Connections > Mobile Network settings on Samsung. (Connections may also be called SIM Manager).

‍Have you set your eSIM to use data?
‍In your eSIM settings, make sure that the eSIM is switched on, data settings are enabled, and that Data Roaming is enabled.

If the above steps do not help, please try resetting your network settings:

• Go to Settings on your device
• Go to General
• Go to Reset
• Go to Reset Network Settings
• Restart your device

If you are still having issues with your eSIM, please change your APN Settings. Check the instructions in this article. 

If none of these work, please contact our Customer Support team using this form, providing your order number, the plan you purchased and screenshots of any screens that show issues.

Alternatively, get help via our chat widget by typing speak to an agent. 

You can choose Manual activation. Please go to your eSIM details on My eSIM for more instructions. 

Read our activation guides (Download Manually).

You may wish to turn your eSIM off when you return home or on a trip. If you have data and the eSIM is still valid, you can switch it back on when needed.

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On IOS:

- Go to settings.

- Select 'Cellular' or 'Mobile data'.

- Select the eSIM line and turn off.

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On Android:

- Go to Settings.

- Select 'Connections'.

- Select Mobile Network.

- Turn off the eSIM.

If your eSIM is active but you're not getting internet, the Access Point Name (APN) settings might be the missing puzzle piece.🧩

What’s an APN, anyway?

Think of the APN as the set of instructions your phone uses to connect to the internet via your mobile provider. If it’s not set up right, your data just won’t flow. No TikTok, no maps, no nothing. 

Sometimes your phone gets this info automatically. But you might need to enter the APN manually. Don’t worry — it’s easier than it sounds!

How to Update Your APN Settings

 iPhone

1. Go to Settings
   
   
2. Tap Mobile Service
   
   
3. Select your eSIM
   
   
4. Tap Mobile Data Network
   
   
5. Enter the correct APN settings (see list below)

That’s it — no need to restart!

Android

📌 Please note: These instructions may vary slightly by device or Android version.

1. Go to Settings
   
   
2. Tap Network & Internet or Connections
   
   
3. Tap SIMs or Mobile Network
   
   
4. Choose your eSIM
   
   
5. Tap Access Point Names (APN)
   
   
6. Tap + or Add New APN
   
   
7. Enter the APN settings from the correct provider (see below)
   
   
8. Tap Save (usually top-right)
   
   
9. Select the new APN profile so it’s active ✅

Still stuck? Don’t panic — we’ve got your back. Just check the APN details from your eSIM provider below, or drop us a message. 📩

💡 Unsure about your eSIM provider? You can easily check your plan details on our website to confirm which network you’re using - click here

eSIM Provider	Network Logo	iOS	Android
Smartroam		APN: mobiledata Username: (leave blank) Password: (leave blank)	Name: Manx APN: mobiledata Username: (leave blank) Password: (leave blank)
Smartroam		APN: internet Username: (leave blank) Password: (leave blank)	Name: Manx APN: internet Username: (leave blank) Password: (leave blank)
Digicel		APN: web.digiceljamaica.com Username: (leave blank) Password: (leave blank)	Name: Digicel APN: web.digiceljamaica.com Username: (leave blank) Password: (leave blank)
EE		APN: everywhere Username: eesecure Password: secure	Name: EE APN: everywhere Username: eesecure Password: secure
Lycamobile		APN: data.lycamobile.co.uk Username: (leave blank) Password: (leave blank)	Name: lycamobile APN: data.lycamobile.co.uk Username: (leave blank) Password: (leave blank)
Orange FR		APN: Orange Username: orange Password: orange	Name: Orange France APN: Orange Username: orange Password: orange
Three		APN: three.co.uk Username: (leave blank) Password: (leave blank)	Name: Three APN: three.co.uk Username: (leave blank) Password: (leave blank)
eSim Choice		APN: globaldata Username: (leave blank) Password: (leave blank)	Name: flexiroam APN: globaldata Username: (leave blank) Password: (leave blank)
AU		APN: au.au-net.ne.jp Username: (leave blank) Password: au	Name: LTE Net APN: au.au-net.ne.jp Username: (leave blank) Password: au
DTAC		APN: www.dtac.co.th Username: (leave blank) Password: (leave blank)	Name: DTAC Internet APN: www.dtac.co.th Username: (leave blank) Password: (leave blank)

If your eSIM is data-only, don't panic! You can still keep in touch with friends and family.

Here are three ways to make phone calls with a data-only eSIM:

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1. Use an Internet-Based Calling App

The best way to make a phone call with a data-only eSIM is with an internet-based calling app like WhatsApp, FaceTime, or Skype.

These free services allow you to place and receive calls over the internet. They help you avoid costly roaming charges by using your eSIM data for connection.

Most of these apps will automatically sync your contacts, making it easy to stay connected with your friends and family, however the person you are calling must also have the app downloaded.

It’s a good idea to download one of these options before you start your trip and share it with your friends and family, so they know how to reach you.

‍

2. Make Calls via Social Media

Facebook Messenger and Instagram DMs both have calling features.

You will need to ensure that your contacts also use this method of connection but please ensure data roaming is switched off for your primary SIM line to avoid extra charges.

‍

3. Use Your Primary Number

You can continue to use your primary SIM line for voice and text when you travel.

However, this will use your home plan (not your eSIM data plan), and roaming fees may apply.

It's a good idea to first check in with your carrier about their roaming rates to avoid large bills when you return!

To use your primary line to place calls, you'll need to turn it on and enable it for calls and/or texts (you can do this in your phone settings).

Your phone will continue to use your eSIM to access data and switch to your home line when you want to place a call.

To remove an eSIM from your device, click into:

- Travel line (settings > mobile data) and at the bottom there is a button, to `Delete eSIM’.

- When you click this, you will get a pop-up message stating the eSIM will be deleted from your phone, however your mobile data plan will not be cancelled. It will also advise you to contact your network provider to obtain a new eSIM or cancel your plan.

- If you’re happy to delete the eSIM, press `Delete eSIM’.

- A final warning message will appear to ensure you definitely want to remove the eSIM as this can’t be undone. If you still want to delete the eSIM, press `Delete eSIM’.

To set a data usage limit:
1. Open your phone's Settings app.
2. Tap Network & Internet.
3. Next to your carrier, tap Settings.
4. Tap Data warning & limit.
5. If it's not already on, turn on Set data limit. Read the on-screen message and tap Ok.
6. Tap Data limit.
7. Enter a number.
8. Tap Set.

To amend the eSIM plan label you will be required to click into the eSIM you wish to change the name of and go to 'Mobile Plan Label'. Once you have clicked in to the eSIM, you will see a list of Mobile Plan Label options available to you to select from. You may select a plan label or you may create a custom label using the field displayed at the bottom of the screen.